State Farm® Insurance Agent Autumn Nelson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sandy Lim
December 3, 2025
"Fast and friendly service! Special thanks to Kaitlin!"
"Thank you Sandy for your feedback! We’ll be sure to share your special shout-out with Kaitlin. She’ll really appreciate it."
Yesica Tovar
December 2, 2025
"Kaitlin provided outstanding service while helping me with my insurance quote. She was thorough professional, and answered all my questions with clear explanations. Her attention to detail and friendly communication made the experience, smooth from start to finish. I would definitely recommend her to anyone looking for insurance. Thank you Kaitlin you’re amazing."
"Thank you so much for taking the time to share this, Yesica! We’re glad to hear Kaitlin was able to make the process smooth and clear for you. Her attention to detail and communication are a big part of what makes our office special, and I’ll be sure to share your kind words with her."
Travis Bartlett
November 30, 2025
"Kaitlin ball is very knowledgeable and goes above and beyond to make sure we are insured correctly thanks so much!!!"
"Thank you so much for your awesome review, Travis! We’re glad Kaitlin could help make sure your coverage is set up correctly and truly appreciate you trusting us with your insurance. "
Kelsey Bartlett
November 30, 2025
"Kaitlin goes above and beyond! Thankful for her insurance knowledge!"
"Thank you so much for sharing this! We’re grateful for your kind words about Kaitlin and glad her insurance expertise has been helpful. "
Sophia
November 27, 2025
"Kaitlin is an amazing insurance agent! She’s helpful and very knowledgeable at her job."
"Thanks for sharing, Sophia! We’re happy to hear you’ve had such a positive experience with Kaitlin. She is a great asset to our agency, and it’s wonderful to know her knowledge and helpfulness are making a difference. Thanks again! "
Angelica Castaneda
November 25, 2025
"Kaitlyn was so nice and helpful. She was able to give me a better price! GLAD I made the switch."
"Thank you Angelica for taking the time to share your feedback. We’re very glad to hear that Kaitlin was able to assist you and provide a better price. We truly appreciate your confidence in our office and are glad you chose to make the switch to our agency."
Claire Scott
November 24, 2025
"Kaitlin helped me switch my car and renter’s insurance over and she was great to work with! The whole process was very easy and I am happy with the price I’m getting."
"Thank you so much for sharing this! We’re so glad to hear the switch was easy and that you’re happy with your new price. Kaitlin loved helping you with your auto and renter’s coverage, and we’re grateful you chose our office to take care of you."
Carol Brewer
November 16, 2025
"Becka Rose Kniest followed up on our response to an auto insurance quote. She was pleasantly relational, professional, and clear In answering our questions. We are glad to make a change to State Farm. The Brewers"
"Thank you so much, Brewers! We’re thrilled to hear Becka took great care of you and made everything clear and easy. She really is wonderful at combining professionalism with that personal touch. Welcome to State Farm and to our agency family. We’re grateful you chose to make the change, and we’re here anytime you need us. "
Debra Nell
November 15, 2025
"Kaitlin did an amazing job getting us a quote for our home. She was very helpful, answered all my questions. She answered the phone or called me back quickly."
"Thank you so much for sharing, Debra! We’re so glad to hear Kaitlin was able to help with your home quote, answer all your questions, and be easy to reach. We know how important that peace of mind is, especially when it comes to your home. Thanks again for trusting our office with your insurance! "
Spencer DeNoma
November 14, 2025
"I really couldn't habe asked for a better insurance shopping experience. Becka was so kind and patient, and walked me through the process without feeling pressured and kept everything simple amd was extremely personabale. I was paying $293/month with progressive and I've been with them for almost 8 years. Becka was able to get me the same coverage for $126/month! I am beyond grateful. As a single dad every penny counts these day. Highly recommend."
"Thank you so much for sharing this! We’re so glad Becka was able to make the process simple and pressure-free, and wow—that’s an incredible savings going from $293/month to $126/month for the same coverage. As a single dad, we know every dollar truly counts, and it means a lot that you chose to trust our office with protecting you and your family. I’ll be sure to share this with Becka. Thank you again for the high recommendation and welcome to our State Farm family! "
Kylee Chicketti
November 14, 2025
"Kaitlin Ball is the BEST, always available, always ready to help, always a pleasure to work with, I know with her I am always taken care of when I need help, she has never and will never let me down. WE LOVE KAITLIN 💜"
"Thank you so much for this amazing review! We LOVE Kaitlin too and are so glad you feel taken care of with her. We truly appreciate you and are always here when you need us! "
Miguel Zamora
November 14, 2025
"Since day one Autumn and her team at State Farm Insurance have treated me with respect and honesty. I highly recommend Kaitlyn at her office. She’s is knowledgeable and very professional."
"Thank you so much for your trust and kind words! We’re grateful for the opportunity to help, and Kaitlin will be thrilled to see your feedback. If you ever need anything, we’re always here for you. "
Jake Porter
November 14, 2025
"Kaitlin was wonderful to handle my policy very helpful and and knowledgeable I would definitely recommend her to anybody wanting a good agent and looking for info"
"Thanks so much for the review, Jake! I’ll be sure to share with Kaitlin. She does a fantastic job assisting our customers with their insurance needs! 😊"
Bonnie Ball
November 13, 2025
"Great agency. Kaitlin has been a huge help with our insurance."
"Thank you, Bonnie! We’re so glad Kaitlin was been able to help with your insurance. Welcome to our agency!🤩"
Amber Lafontaine
November 11, 2025
"Kaitlin is the BEST! Knowledgeable, helpful and super fun to talk too! Highly recommend for great rates. She will save you money!"
"Kaitlin for the win! Thanks for the high praise and recommendation, Amber! We’ll keep bringing the know-how, the kindness, and options that fit your budget."
Jennifer Aldridge
November 11, 2025
"Kaitlin Ball at State Farn was very informative, patient, and friendly. Plus she saved me quite a bit of $ who doesn't like that! 5*'s"
"Huge thanks for the 5⭐! Kaitlin loved helping you, and saving money never gets old. If you need anything else, we’re just a call or text away. Thanks Jennifer! "
Mark Eisenmann
November 5, 2025
"Chloe provides outstanding service for me. She is helpful, responsive and always has the answers I need. She is a pleasure to work with."
"We appreciate you taking the time to share, Mark! . Chloe truly cares about making insurance feel simple and supportive. Thanks for choosing us year after year. We truly value you and your family and will always be here for the Eisenmann’s any way we can! "
Linda Brown
October 31, 2025
"Kaitlyn was a huge help to me. Made everything very clear and very friendly. Looking forward to working with State Farm."
"This made our day, thank you! Kaitlin prides herself on clarity and friendliness, and I’m glad that shined through. We look forward to being here for you whenever you need us."
Kelly R Bainard
October 31, 2025
"Awesome customer service very friendly and understanding"
"Wonderful to hear you had a great customer service experience! We’re happy you partnered with our agency, Kelly. "
mario vera
October 30, 2025
"Kaitlin had great service and was very helpful and quick!"
"Service should be simple and swift. Delighted Kaitlin delivered both. Thank you for letting us serve. "
Amanda Banning
October 29, 2025
"I was able to get homeowners insurance almost 60 PERCENT CHEAPER with higher coverage using State Farm Insurance. Insurance Rep Kaitlin was knowledgeable and informative through the whole process. Thank you for all your hard work"
"Wow, 60% savings and higher coverage?! Kaitlin is a rockstar, and I’m so glad she made everything clear and easy. Thanks for choosing our team; we’re honored to protect what matters to you. "
Lindsay Long
October 29, 2025
"Kaitlin was very helpful. Gave me all the info I needed to make a decision and was very accommodating to my needs."
"Thanks for sharing, Lindsay! Kaitlin is dedicated to being helpful and making sure our customers have the comprehensive coverage they need. Welcome!"
Sandy Millican
October 28, 2025
"Kaitlin was an absolute dream switching my auto and home insurances over. I had put off changing because it all seemed so daunting but she made it so easy, plus answered all my questions with absolute clarity. Thank you Kaitlin for all your help plus saving me money and actually increasing my coverage at the same time. Sandy"
"Hi Sandy, Thank you so much for sharing this! Kaitlin will be thrilled to hear how easy she made the process for you. We know switching insurance can feel overwhelming, so it’s wonderful to know her care and clarity made all the difference. We truly appreciate your trust in us and are so glad we could increase your coverage while saving you money!"
Connie Dao
October 22, 2025
"I have worked with Talia for over 5 years and she is the sweetest and most attentive agent I’ve ever had! She is prompt, shows that she values my time, personable, and makes everything so easy to understand. She just gets things done promptly which I just appreciate! Unfortunately I moved to a different state and couldn’t keep her as my agent. But if I ever returned to Washington, would definitely seek her out again. SHES THE BEST!"
"This means the world! Talia truly cares about her customers, and your words reflect that perfectly. We’ll miss you here in WA — but if you ever come back, we’ll save you a spot with Team Nelson!"
Brian Daines
October 21, 2025
"Kaitlin was fantastic!! Incredibly responsive and helpful! Would recommend every time."
"Thanks for sharing your experience, Brian! So happy Kaitlin provided an exceptional customer experience. We’re excited to partner with you at our agency! "