State Farm® Insurance Agent Autumn Nelson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ethan Scaramozzino
February 26, 2026
5
out of
5
rating by Ethan Scaramozzino
"Kaitlyn was a breeze to work with and a nice breath of fresh air. She managed to save me $275 a month in a matter of minutes. Rare to find someone like her nowadays with the constant robot calls and automated services companies use.. 5 stars isn't enough. Extremely grateful!"
We responded:
"Thank you so much for the kind words! We’re thrilled to hear Kaitlyn made the process easy and helped you save $275 a month. What a win! We pride ourselves on real conversations and personal service, not robots or call centers, so this means a lot. We’re grateful for the opportunity to serve you!"
Barbara Bohart
February 25, 2026
5
out of
5
rating by Barbara Bohart
"Kaitlin was great. Very thorough, knowledgeable and friendly"
We responded:
"Thanks for your lovely review, Barbara! I’ll be sure to share this with Kaitlin. We’re so happy you chose State Farm as your insurance provider. Welcome!"
Eli
February 23, 2026
5
out of
5
rating by Eli
"I really appreciate Autumn and her whole team. Shout out to Talia! They've been really helpful with details about my car and rental insurance. They always respond quickly. And I like the convenience of communicating by text rather than phone or email for most things. Great people and I definitely recommend them!"
We responded:
"Thank you so much for your kind words and recommendation, Eli!
Talia will love the shoutout! She works hard to make your auto and renters insurance simple and stress-free. We’re so glad texting makes communication easy and convenient for you.
We’re always here whenever you need us!"
Moriah Rose
February 13, 2026
4
out of
5
rating by Moriah Rose
"Kaitlin was wonderful to work with and provided us with a great quote for our new home. She was friendly, professional, and very easy to talk to throughout the process. There was a brief moment of confusion regarding a verification request, but Kaitlin was helpful and made everything feel straightforward. Overall, a very positive experience."
We responded:
"Thank you for the kind words! We’re so glad Kaitlin was able to provide a great quote for your new home and make the process easy and comfortable. We appreciate your patience during the brief verification confusion and are happy she was able to quickly clear things up. We’re here anytime you need us! "
Herbie Rodriguez
February 13, 2026
5
out of
5
rating by Herbie Rodriguez
"I had a great experience working with Kaitlin as my insurance agent. She was very kind, professional, and extremely helpful throughout the entire process. She took the time to answer all of my questions clearly and made sure I understood everything. I really appreciated how responsive she was. She always kept me updated and followed up with me when needed. She made the whole experience smooth and stress-free. I truly appreciate all her help and highly recommend Kaitlin to anyone looking for a knowledgeable and trustworthy insurance agent!💯😬"
We responded:
"We’re grateful you trusted us with your State Farm Auto Insurance, and we’re so glad Kaitlin’s professionalism, responsiveness, and follow-through made a difference. That’s exactly the experience we strive to provide every day. Thank you again for your recommendation!"
Santiago Mata
February 11, 2026
5
out of
5
rating by Santiago Mata
"There were able to lower my price car insurance, and added life insurance for a much lower price. Thanks kaitlin."
We responded:
"We’re so glad we could help lower your State Farm auto insurance and add State Farm life insurance at a better price. That’s exactly what we’re here for. Kaitlin will be so happy to see this! Thanks again!
"
Brenda Kee
February 10, 2026
5
out of
5
rating by Brenda Kee
"Kaitlyn was so kind and efficient! I would definitely recommend her to anyone looking for a new policy!! Thank Kaitlyn…"
We responded:
"Thank you so much for your kind words!We’re so glad Kaitlyn made the process smooth and efficient for you. Your recommendation means the world to us. We truly appreciate your trust!"
Kari Chicketti
February 9, 2026
5
out of
5
rating by Kari Chicketti
"Was super quick, and Kaitlin saved us $500 a year!"
We responded:
"Wow, thank you for the amazing 5-star review, Kari! It means a lot to us here in Bothell to know that you had such a wonderful experience with us here on State Farm Agent Autumn Nelson’s Team."
Jared Dillenburg
February 9, 2026
5
out of
5
rating by Jared Dillenburg
"Kaitlin made it seamless and easy as possible!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Kaitlin made your experience with State Farm Life Insurance seamless and easy. We appreciate your trust and are always here to help with any of your insurance needs!"
Samantha Ruvalcaba
January 29, 2026
5
out of
5
rating by Samantha Ruvalcaba
"Kaitlin was SO kind & so sweet!! Thank you so much for all of your patience & all of the information you shared with me. It was easy to follow and understand. God bless you!♥️"
We responded:
"Samantha, Thanks for choosing us and leaving such a great review! We're glad you had a great experience, and we look forward to continuing to exceed your expectations! Thanks again and we look forward to seeing you again soon."
MADZnGREGZ Jenks
January 27, 2026
5
out of
5
rating by MADZnGREGZ Jenks
"Kaitlyn has been nothing but great, communication was on point, handled everything top notch. Everything I was looking for in a bundle she made it happen for me. Gave her my info and she took it from there, found me the best rate with auto, life and home insurance. Greatly appreciate her, sometimes god send you to the right people at the right time and Kaitlyn was just that.
Greatly appreciate her. Much Mahalo and Aloha…"
We responded:
"Mahalo for the kind words! Kaitlin is all about delivering that State Farm experience. We’re so glad she helped you lock in the best fit for your Auto Insurance, Homeowners Insurance, and Life Insurance with great coverage and a rate that makes sense.
We truly appreciate you choosing State Farm, and we’re here anytime you need a policy update, coverage review, or help with the next step."
Ollie
January 23, 2026
5
out of
5
rating by Ollie
"I highly recommend State Farm Insurance agent Kaitlin Ball, she wonderfully responsive and provided personalized attention and care. I felt confident that she was giving us excellent representation. After 4+ decades with USAA are looking forward to having reasonable home and auto rates with State Farm."
We responded:
"Thank you so much for the kind words and for choosing State Farm especially after 40+ years with USAA. Kaitlin will be thrilled to hear she made the transition feel easy, responsive, and truly personalized. We’re honored to help with your State Farm Auto and Home insurance, and we’re excited to keep earning that confidence!"
Matthew Shaw
January 17, 2026
5
out of
5
rating by Matthew Shaw
"Kaitlin saved me over 60% on my auto insurance! I literally can’t believe I was overpaying by that much. Thank you for your amazing help!"
We responded:
"Thank you so much! We’re thrilled Kaitlin saved you over 60% on your auto insurance. So glad we could help!! Welcome to State Farm! "
Shuwen Lu
January 13, 2026
5
out of
5
rating by Shuwen Lu
"Kaitlin was very patient in helping me. Thank you very much."
We responded:
"Thank you so much for sharing your experience! Kaitlin will be so happy to hear this. We’re grateful you chose us for your State Farm Auto, Renters, and Life insurance needs. Please reach out anytime if we can help with anything else!"
George Bartz
January 12, 2026
5
out of
5
rating by George Bartz
"Needed to upgrade my coverage. Kaitlin walked me thru all aspects of the upgrade in clear, understandable language that even this old duffer could understand. I believe it will be a pleasure doing business with her and State Farm"
We responded:
"Thank you so much for the kind words! Kaitlin does an awesome job making coverage changes easy to understand. We really appreciate you trusting her and Autumn Nelson State Farm with your upgrade. We’re looking forward to taking great care of you for years to come!"
Bupe Parenting Channel
January 7, 2026
5
out of
5
rating by Bupe Parenting Channel
"I worked with Kaitlin and she is the best when it comes to advice."
We responded:
"Thank you so much for the kind words! Kaitlin really is a gem! She takes the time to understand your situation and gives advice that actually fits you, not a one-size-fits-all script. We’re grateful you chose our agency and we’re here anytime you need us!"
Rebeca Guzman
January 4, 2026
5
out of
5
rating by Rebeca Guzman
"Was recommended to Kaitlin and had a wonderful experience! Helped get me insurance for both auto and home for way less than what I was paying plus life insurance that I’ve been wanting to get for a better rate than was quoted at other places! Highly recommend giving her a call !! Process was fast, easy and simple!"
We responded:
"So happy you were connected with Kaitlin. Thank you for the kind words! She loved helping you set up State Farm auto and home insurance for less than you were paying, and getting your life insurance in place at a better rate too. We’re glad the whole process felt fast, easy, and simple. If you ever need anything or want to review coverage down the road, we’re just a call away!"
BreAn Avarell
January 2, 2026
5
out of
5
rating by BreAn Avarell
"I’ve been working with Becka, on Autumn’s team. Becka has been helpful, kind and patient. She answers all my questions and made a change in insurance very easy."
We responded:
"Thank you for your awesome review BreAnn! Becka will be so happy to hear this. We’re really glad she made the change easy and took the time to answer all your questions with patience and care. We appreciate you choosing Autumn Nelson State Farm. We’re here to answer any of your questions!"
Stephanie Callans
January 2, 2026
4
out of
5
rating by Stephanie Callans
"Kaitlin has great customer service and helped make my payment a little more affordable to fit my situation. Would highly recommend her for your insurance needs!"
We responded:
"Thank you so much for the kind words! I’m really glad Kaitlin was able to help make your payment more affordable and fit your situation. We appreciate the recommendation and are always here if you ever need anything with your State Farm insurance!"
Michelle Lewright
December 24, 2025
5
out of
5
rating by Michelle Lewright
"I had such an awesome experience working with Kaitlin! I am new to Washington state and in need of auto insurance. I've been shopping on the web and tell you the truth, I much rather talk to a real person. I was fortunate enough to answer the phone and to have come in contact with Kaitlin. She was so knowledgeable about the area I live in too, not to mention it was easy to hold a conversation with her. I had a lot of questions about driving and traveling in these kind of winter conditions. She also recommended a bundle for renters and auto insurance, she saved me money and got me more coverage then what I had before.
I would definitely recommend this agency, especially Kaitlin!"
We responded:
"Thank you for the great review! We’re glad she could answer your questions and set you up with State Farm Auto Insurance, plus a renters + auto bundle that saved you money and improved your coverage. Thanks again for recommending Kaitlin and our State Farm agency!"
Braden Hourigan
December 23, 2025
5
out of
5
rating by Braden Hourigan
"Worked with Kaitlin, who not only offered the quickest and most personalized service, but offered us a rate on home insurance that was half that of the other quotes received! Can’t beat it."
We responded:
"Thanks so much for sharing this! Kaitlin will be so happy to hear it. We love making things quick, personal, and saving you real money.Getting your State Farm homeowners coverage at half the other quotes is a win we’ll happily take. If you ever need anything (updates, questions, bundling, you name it), we’re right here."
Nandu R
December 19, 2025
5
out of
5
rating by Nandu R
"Becka was phenomenal and understood the urgency of my HOI requirements for loan and worked with them directly. She was very professional and I would recommend her to anyone looking for insurance needs. She does a thorough follow up and communicates with you during the whole process."
We responded:
"Thank you so much for the wonderful review! Becka will be so happy to hear this. We’re glad she could jump on your HOI requirements quickly, work directly with your loan team, and keep you updated every step of the way. We truly appreciate your recommendation and are grateful you chose us for your State Farm home insurance needs!"
Evelyn L. Cano
December 19, 2025
5
out of
5
rating by Evelyn L. Cano
"Thank you so much for your help Kaitlin on getting the best insurance quote for me . So happy for that and for you lovely time. Super friendly highly recommend her ."
We responded:
"Thank you so much for your kind review, Evelyn! Kaitlin will be so happy to hear this. We’re grateful you trusted us with your State Farm auto insurance quote, and we’re always here if you need anything. "
Ivan Mendez
December 17, 2025
5
out of
5
rating by Ivan Mendez
"I recently signed up with State Farm and had the pleasure of working with Kaitlin. She was very knowledgeable and attentive to my concerns and needs. She tailored my policies specifically to fit what I was looking for and made the entire process easy and stress free."
We responded:
"Thank you so much for choosing State Farm and for sharing this! Kaitlin will be so happy to hear it. She takes a lot of pride in listening closely and tailoring coverage to what matters most to you, so I’m glad the process felt easy and stress-free. We truly appreciate you, and we’re here anytime you need us!"
Christine Bekoe
December 10, 2025
5
out of
5
rating by Christine Bekoe
"Kaitlin was on top of ever my single detail and guided us through each step. So appreciate it Kaitlin!"
We responded:
"Thank you so much for sharing this! It means a lot to hear that Kaitlin was on top of every detail and able to walk you through each step. We’re grateful you chose our office and are always here for you. "