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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bupe Parenting Channel

January 7, 2026

5  out of  5
rating by Bupe Parenting Channel
"I worked with Kaitlin and she is the best when it comes to advice."
We responded:
"Thank you so much for the kind words! Kaitlin really is a gem! She takes the time to understand your situation and gives advice that actually fits you, not a one-size-fits-all script. We’re grateful you chose our agency and we’re here anytime you need us!"
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Rebeca Guzman

January 4, 2026

5  out of  5
rating by Rebeca Guzman
"Was recommended to Kaitlin and had a wonderful experience! Helped get me insurance for both auto and home for way less than what I was paying plus life insurance that I’ve been wanting to get for a better rate than was quoted at other places! Highly recommend giving her a call !! Process was fast, easy and simple!"
We responded:
"So happy you were connected with Kaitlin. Thank you for the kind words! She loved helping you set up State Farm auto and home insurance for less than you were paying, and getting your life insurance in place at a better rate too. We’re glad the whole process felt fast, easy, and simple. If you ever need anything or want to review coverage down the road, we’re just a call away!"
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BreAn Avarell

January 2, 2026

5  out of  5
rating by BreAn Avarell
"I’ve been working with Becka, on Autumn’s team. Becka has been helpful, kind and patient. She answers all my questions and made a change in insurance very easy."
We responded:
"Thank you for your awesome review BreAnn! Becka will be so happy to hear this. We’re really glad she made the change easy and took the time to answer all your questions with patience and care. We appreciate you choosing Autumn Nelson State Farm. We’re here to answer any of your questions!"
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Stephanie Callans

January 2, 2026

4  out of  5
rating by Stephanie Callans
"Kaitlin has great customer service and helped make my payment a little more affordable to fit my situation. Would highly recommend her for your insurance needs!"
We responded:
"Thank you so much for the kind words! I’m really glad Kaitlin was able to help make your payment more affordable and fit your situation. We appreciate the recommendation and are always here if you ever need anything with your State Farm insurance!"
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Michelle Lewright

December 24, 2025

5  out of  5
rating by Michelle Lewright
"I had such an awesome experience working with Kaitlin!  I am new to Washington state and in need of auto insurance. I've been shopping on the web and tell you the truth, I much rather talk to a real person. I was fortunate enough to answer the phone and to have come in contact with Kaitlin.  She was so knowledgeable about the area I live in too, not to mention it was easy to hold a conversation with her.  I had a lot of questions about driving and traveling in these kind of winter conditions. She also recommended a bundle for renters and auto insurance, she saved me money and got me more coverage then what I had before. I would definitely recommend this agency, especially Kaitlin!"
We responded:
"Thank you for the great review! We’re glad she could answer your questions and set you up with State Farm Auto Insurance, plus a renters + auto bundle that saved you money and improved your coverage. Thanks again for recommending Kaitlin and our State Farm agency!"
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Braden Hourigan

December 23, 2025

5  out of  5
rating by Braden Hourigan
"Worked with Kaitlin, who not only offered the quickest and most personalized service, but offered us a rate on home insurance that was half that of the other quotes received! Can’t beat it."
We responded:
"Thanks so much for sharing this! Kaitlin will be so happy to hear it. We love making things quick, personal, and saving you real money.Getting your State Farm homeowners coverage at half the other quotes is a win we’ll happily take. If you ever need anything (updates, questions, bundling, you name it), we’re right here."
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ask fly

December 19, 2025

5  out of  5
rating by ask fly
"Becka was phenomenal and understood the urgency of my HOI requirements for loan and worked with them directly. She was very professional and I would recommend her to anyone looking for insurance needs. She does a thorough follow up and communicates with you during the whole process."
We responded:
"Thank you so much for the wonderful review! Becka will be so happy to hear this. We’re glad she could jump on your HOI requirements quickly, work directly with your loan team, and keep you updated every step of the way. We truly appreciate your recommendation and are grateful you chose us for your State Farm home insurance needs!"
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Evelyn L. Cano

December 19, 2025

5  out of  5
rating by Evelyn L. Cano
"Thank you so much for your help Kaitlin on getting the best insurance quote for me . So happy for that and for you lovely time. Super friendly highly recommend her ."
We responded:
"Thank you so much for your kind review, Evelyn! Kaitlin will be so happy to hear this. We’re grateful you trusted us with your State Farm auto insurance quote, and we’re always here if you need anything. "
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Ivan Mendez

December 17, 2025

5  out of  5
rating by Ivan Mendez
"I recently signed up with State Farm and had the pleasure of working with Kaitlin. She was very knowledgeable and attentive to my concerns and needs. She tailored my policies specifically to fit what I was looking for and made the entire process easy and stress free."
We responded:
"Thank you so much for choosing State Farm and for sharing this! Kaitlin will be so happy to hear it. She takes a lot of pride in listening closely and tailoring coverage to what matters most to you, so I’m glad the process felt easy and stress-free. We truly appreciate you, and we’re here anytime you need us!"
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Dino Ruiz

December 11, 2025

4  out of  5
rating by Dino Ruiz
"Katelin is a great person to work with thank you"
We responded:
"Thank you so much for the kind review! We’re grateful you chose us, and we’re so happy Kaitlin was great to work with. If you ever need anything, we’re always here to help!"
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Christine Bekoe

December 10, 2025

5  out of  5
rating by Christine Bekoe
"Kaitlin was on top of ever my single detail and guided us through each step. So appreciate it Kaitlin!"
We responded:
"Thank you so much for sharing this! It means a lot to hear that Kaitlin was on top of every detail and able to walk you through each step. We’re grateful you chose our office and are always here for you. "
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Jenny Scaramozzino

December 9, 2025

5  out of  5
rating by Jenny Scaramozzino
"I worked with the lovely Kaitlin, she was able to switch our car and boat insurance over from a previous carrier and saved me around $140 a month!! The entire process was completely painless, she literally took care of EVERYTHING for me. Highly recommend her!!!"
We responded:
"We’re so glad Kaitlin was able to make switching your car and boat insurance so easy, and saving around $140 a month is amazing! We’ll be sure to pass your kind words along to her. Thanks Jenny!"
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Kellen Payne

December 9, 2025

5  out of  5
rating by Kellen Payne
"Kaitlin made the process of getting new insurance quick and easy! Thank you!"
We responded:
"Thanks for your awesome words, Kellen. I’m glad to hear Kaitlin made getting your new insurance quick and easy. If you ever have questions or need to make updates, we’re always just a call, text, or email away."
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Jeremiah Hodges

December 9, 2025

5  out of  5
rating by Jeremiah Hodges
"Kaitlin did and absolutely fantastic job, very professional and efficient. She even took extra steps to make my life easy. Thanks again!"
We responded:
"We’re really glad to hear Kaitlin took such great care of you. She’s wonderful at finding those little extra ways to make things easier, and it means a lot that you noticed and took the time to say so. I’ll be sure to pass your kind words along to her! "
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Felix D. Rivera

December 5, 2025

5  out of  5
rating by Felix D. Rivera
"Muchísimas gracias Kaitlin por tu gran servicio eres muy amable !!"
We responded:
"We’re so glad to hear Kaitlin was able to take great care of you! She loves helping our customers. If you ever need anything or have questions, we’re always here to help."
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Leesie Sarrouh

December 4, 2025

5  out of  5
rating by Leesie Sarrouh
"Important to note if you’re looking for “Additional Insured” for renter’s insurance State Farm does it! Both Becka and Kaitlin both helped me - Becka got me started and Kaitlin helped me finish! Both kind and welcoming and sweet- would recommend either of them. Ended up with more coverage for the same price as my old insurance which was cool :)"
We responded:
"Thank you so much for sharing this! We’re glad we could help get your renters policy set up with the Additional Insured you needed. Becka and Kaitlin will be so happy to hear your kind words. "
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Sandy Lim

December 3, 2025

5  out of  5
rating by Sandy Lim
"Fast and friendly service! Special thanks to Kaitlin!"
We responded:
"Thank you Sandy for your feedback! We’ll be sure to share your special shout-out with Kaitlin. She’ll really appreciate it."
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Yesica Tovar

December 2, 2025

5  out of  5
rating by Yesica Tovar
"Kaitlin provided outstanding service while helping me with my insurance quote. She was thorough professional, and answered all my questions with clear explanations. Her attention to detail and friendly communication made the experience, smooth from start to finish. I would definitely recommend her to anyone looking for insurance. Thank you Kaitlin you’re amazing."
We responded:
"Thank you so much for taking the time to share this, Yesica! We’re glad to hear Kaitlin was able to make the process smooth and clear for you. Her attention to detail and communication are a big part of what makes our office special, and I’ll be sure to share your kind words with her."
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Travis Bartlett

November 30, 2025

5  out of  5
rating by Travis Bartlett
"Kaitlin ball is very knowledgeable and goes above and beyond to make sure we are insured correctly thanks so much!!!"
We responded:
"Thank you so much for your awesome review, Travis! We’re glad Kaitlin could help make sure your coverage is set up correctly and truly appreciate you trusting us with your insurance. "
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Kelsey Bartlett

November 30, 2025

5  out of  5
rating by Kelsey Bartlett
"Kaitlin goes above and beyond! Thankful for her insurance knowledge!"
We responded:
"Thank you so much for sharing this! We’re grateful for your kind words about Kaitlin and glad her insurance expertise has been helpful. "
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Sophia

November 27, 2025

5  out of  5
rating by Sophia
"Kaitlin is an amazing insurance agent! She’s helpful and very knowledgeable at her job."
We responded:
"Thanks for sharing, Sophia! We’re happy to hear you’ve had such a positive experience with Kaitlin. She is a great asset to our agency, and it’s wonderful to know her knowledge and helpfulness are making a difference. Thanks again! "
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Angelica Castaneda

November 25, 2025

5  out of  5
rating by Angelica Castaneda
"Kaitlyn was so nice and helpful. She was able to give me a better price! GLAD I made the switch."
We responded:
"Thank you Angelica for taking the time to share your feedback. We’re very glad to hear that Kaitlin was able to assist you and provide a better price. We truly appreciate your confidence in our office and are glad you chose to make the switch to our agency."
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Claire Scott

November 24, 2025

5  out of  5
rating by Claire Scott
"Kaitlin helped me switch my car and renter’s insurance over and she was great to work with! The whole process was very easy and I am happy with the price I’m getting."
We responded:
"Thank you so much for sharing this! We’re so glad to hear the switch was easy and that you’re happy with your new price. Kaitlin loved helping you with your auto and renter’s coverage, and we’re grateful you chose our office to take care of you."
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Carol Brewer

November 16, 2025

5  out of  5
rating by Carol Brewer
"Becka Rose Kniest followed up on our response to an auto insurance quote. She was pleasantly relational, professional, and clear In answering our questions. We are glad to make a change to State Farm. The Brewers"
We responded:
"Thank you so much, Brewers! We’re thrilled to hear Becka took great care of you and made everything clear and easy. She really is wonderful at combining professionalism with that personal touch. Welcome to State Farm and to our agency family. We’re grateful you chose to make the change, and we’re here anytime you need us. "
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Debra Nell

November 15, 2025

5  out of  5
rating by Debra Nell
"Kaitlin did an amazing job getting us a quote for our home. She was very helpful, answered all my questions. She answered the phone or called me back quickly."
We responded:
"Thank you so much for sharing, Debra! We’re so glad to hear Kaitlin was able to help with your home quote, answer all your questions, and be easy to reach. We know how important that peace of mind is, especially when it comes to your home. Thanks again for trusting our office with your insurance! "