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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John Bryant

January 21, 2025

5  out of  5
rating by John Bryant
"Absolutely fantastic customer service, everytime! Need guidance with your insurance options? Look no further! Give Autumn or Becka a call today! Kind, knowledgeable, very reliable. Thank you again, Becka for all your assistance on my insurances. You're a rockstar!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Greg Christensen

January 11, 2025

5  out of  5
rating by Greg Christensen
"This agency has gone out of their way to help us get a new policy at an incredible rate. Professional, competent, cheerful and so helpful. I would recommend them to every one i know. Excellent work from the whole staff and extra kudos to Becka. 5 +++ stars."
We responded:
"Thrilled to hear you had a positive experience with our office. Becka is one of the best in this business! Thank you for sharing! "
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Debra Davidson

January 10, 2025

5  out of  5
rating by Debra Davidson
"It’s almost impossible these days to receive the help and service that Becca provided. Extremely responsive and being so knowledgeable was very reassuring! Their rates were quite a bit less for the same coverage. Kudos to Becca and this agency!"
We responded:
"Welcome to our office! Thank you for sharing your experience with others. Becka is an expert at what she does. Happy we could save you a little money. Cheers! "
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Michael Carter

January 8, 2025

5  out of  5
rating by Michael Carter
"Always very kind and handle everything I need with efficency and excellence everytime for years now. Thank you Chloe for your amazing assistance."
We responded:
"Thanks for taking the time to share your experience and insuring your policies with our office!"
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Jean Eisele

November 8, 2024

5  out of  5
rating by Jean Eisele
"Switching my insurance company to State Farm was an easy seamless process. My questions were answered completely, as well as providing additional questions that I hadn't known to ask but will serve me well. Autumn was personable, approachable, professional, and easily accessible. I immediately had the feeling of trust in our conversations."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Cassandra Adams

October 4, 2024

1  out of  5
rating by Cassandra Adams
"Autumn is great, but her assistant Chloe is unnecessarily rude and refused to stop contacting me after my family decided against adding a life insurance plan to the policies we have with State Farm. She’s been told no by both family members involved multiple times and is still sending messages implying that I don’t care about my family because we decided to go with a different option. My previous experiences with Autumn have been fine but if we have to deal with Chloe to continue working with Autumn looking at other options feels worthwhile."
We responded:
"I have discussed this with Chloe and am extremely sorry for your poor experience. Chloe recently received her life license and has been excited to help protect as many families as possible. Our intention is for our customers to be educated and empowered to make the best insurance decisions possible. Unfortunately we fell short with you and your family. We’ll use this situation as a learning opportunity not only for Chloe, but for our office moving forward. Thank you for sharing your feedback, Cassandra. Again, we are sorry. "
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An Tran

October 3, 2024

5  out of  5
rating by An Tran
"Autumn was very helpful and knowledgeable in her field. Going out of her way to update on my purchase of cars n home insurances"
We responded:
"Thank you, An! We’re here to assist you in all of your insurance needs. "
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Jiwon Gwak

October 1, 2024

5  out of  5
rating by Jiwon Gwak
"So, Thanks to Autumn and her team, I was able to get all of my insurance needs efficiently and painlessly. It took a lot to transfer a bunch of my Farmer's insurance coverages over, but not only did she help me transition, but also, she was able to save me a lot of moneyyyyy. Thankful for this amazing office! Strongly recommend them!"
We responded:
"Thank you Dr. Jiwon! This review is music to my ears. We aim for a painless insurance experience, and of course to save our customers money. We are are truly excited to have gained you and your family as part of our agency. Thank you for your trust in us! "
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Brock Roark

September 27, 2024

5  out of  5
rating by Brock Roark
"Autumn is a great communicator and saved me some money with higher coverages - win win."
We responded:
"Thank you Brock for your kind words. You’ve been awesome to work with! "
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Vera Clark

August 25, 2024

5  out of  5
rating by Vera Clark
"I am new to Washington and Talia Tait has been especially helpful in getting my insurance needs taken care of. Aside from being extremely friendly, she is also excellent at her job."
We responded:
"Talia is a true professional. Thank you for choosing our office for your insurance needs! "
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Harshwinder Singh

August 14, 2024

5  out of  5
rating by Harshwinder Singh
"I was referred to Autumn by a friend and they didn't disappoint. Grant at this office helped me chose the right policy for me, adviced me on some of the ways I could lower the insurance price, and was quick to add new vehicles to my policy when needed. Will definitely recommend to everyone!"
We responded:
"Welcome to our office, Harsh! I’m pleased to hear about your experience with Grant. He goes the extra mile to customize insurance plans. Thank you for choosing our office. "
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Jeff Crossland

July 10, 2024

5  out of  5
rating by Jeff Crossland
"I have been with these folks for over two years. The other half of my family has been with them for over 8 years. This is by far the most amazing experience in the insurance industry. Thank you Chole... Thank you Autumn..."
We responded:
"We have valued your business over the last 2 years, Jeff. Having an amazing experience in the insurance industry isn’t always common, but it’s always our goal. Chloe is one of the best in the business in providing great customer experiences. Thanks for your feedback! "
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Ming Chun Chen

June 24, 2024

5  out of  5
rating by Ming Chun Chen
"Grant Ingulls helped me with the purchase of the home insurance in Washington State. He worked with the loan officer to make sure they get what they need to close the loan and I really appreciate that. The insurance rate is also very reasonable!"
We responded:
"Thank for sharing your experience with Grant and State Farm. Grant does a remarkable job with going the extra mile with our customers to make sure they are well taken care of. Welcome to our office! "
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miria dayane

June 17, 2024

5  out of  5
rating by miria dayane
"I've been with statefarm for over three years, and I've always received very good service, I'm very grateful for Chloe's excellent work, always available and quick to help."
We responded:
"Thank you for your feedback on Chloe’s quick and helpful service. I will be sure to share your kind words with her. "
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Julie DeWalt

October 4, 2023

5  out of  5
rating by Julie DeWalt
"Autumn Nelson’s State Farm office goes above and beyond for my insurance needs. I appreciate the quick and friendly response to my messages, calls and emails. They’re always available when I call, and actually answer phones. Thank you Autumn for creating a wonderful office!"
We responded:
"Thank you for your kind words, and for being a loyal customer. I’ll be sure to share your experience with our team! "
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Jacob Stomberg

January 25, 2023

5  out of  5
rating by Jacob Stomberg
"Decided to make the switch to State Farm a few months ago and I am so glad that I did! I wasn't unhappy with the last company but I didn't know what I was missing out on until Autumn went over my policy with me... Let's just say I feel a huge sense of relief knowing that I'm now actually covered when I'm out driving around and I couldn't be more grateful to Autumn for her help and guidance. She responds quickly when I have questions and it's a seamless process making any changes that I might need. Working with Autumn has made me realize that not all insurance agents are made the same! I don't feel like just another number here."
We responded:
"Couldn’t be happier that you made the switch, Jacob, and I am pleased to hear that you that are confident with the auto coverage you have now. My team and I look forward to helping you with you with your insurance needs into the future! "
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John Stella

August 16, 2022

5  out of  5
rating by John Stella
"Carla Sullivan is a wonderful agent. She did a thorough job of looking at what I had and matched or bettered my coverages at a substantial savings. She is very personable and fun to talk with. I look forward to working with her in the coming years."
We responded:
"Hi John, Thank you for your review! Carla does a fantastic job explaining quotes so that our customers have a personalized auto insurance plan. We look forward to servicing you in the years to come!"
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star salas

June 27, 2022

5  out of  5
rating by star salas
"Great customer service. Carla is amazing. She is persistent, patient and very kind ."
We responded:
"Thank you for your review, Star. I couldn’t agree more about Carla. I’ll be sure to let her know about your experience."
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LARRY C

June 18, 2022

5  out of  5
rating by LARRY C
"I had insurance with Geico for 9 years and then for the next renewal they nearly doubled my rate. Almost immediately after I hung up with them I got to call from Carla Sullivan at Autumn Norwood State farm offering me way better coverage with minimal deductible at half the price. She even offered to get on a three-way call with Geico to help straighten things out. Anyway, I can't say enough good things about their pricing and service and Carla. If you're a careful driver they also offer a free device that keeps track of your driving and you can get another 30% off that way. I could go on but I guess that's enough for now. Thank you again Carla! Larry Cohn"
We responded:
"Carla is the best in the business. Glad she was able to get you a policy for a price that you deserve for your safe driving. Thank you for choosing our office!"
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Harel Shimoni

June 17, 2022

5  out of  5
rating by Harel Shimoni
"Excellent service! and very attentive to details. they gave me very good suggestions suited to my usage. one of the best agents i worked with so far special thanks to Carla!"
We responded:
"We strive to offer excellent service, and give our best recommendations based on customers needs. Thanks for your feedback!"
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Sage S

June 2, 2022

5  out of  5
rating by Sage S
"I usually don't leave reviews, but Autumn is always great to work with. She is always quick to respond when you email her and she is kind and understanding."
We responded:
"Thank you for your review! We do our best to have a quick turn around time with our customer requests. Customers like you make our jobs easy."
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Jackelin Caro

March 30, 2022

5  out of  5
rating by Jackelin Caro
"Carla has been super helpful and getting us the best deals ! She answered every question my family and i had and was super patient with us ! Definitely recommend this office!"
We responded:
"We love to get customers set up with deals for the best coverage. We’re here for you and your family for any questions you may have. Thanks Jackelin!"
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Toni Principe

March 29, 2022

5  out of  5
rating by Toni Principe
"The service provided to me from Carla was nothing short of amazing! I needed to switch insurances companies due to astronomical prices, she was able to get everything from me and all switched over very quickly and saved us well over 1k!!! She made sure to provide me with all info necessary and made the transition smooth. Highly recommend this agency and their services!"
We responded:
"So happy we are saving you so much on your insurance! Carla does a great job making the transition quick and easy. Thank you for insuring with us, Toni!"
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jessy motek

March 4, 2022

5  out of  5
rating by jessy motek
"This state farm insurance agent office is a great one especially the great and the wonderful and a very intelligent and very helpful that agent called Carla J Sullivan, yes no matter how much I said about that office and about Carla J Sullivan and also the team that they makes you feel the connection of trusting them and greatly knowing that you are gonna be safe on the roads and to assure you that you are not left alone , I am very happy and very grateful to be one their customers , thank you very much and GOD BLESS YOU ALL"
We responded:
"What a wonderful review! Our goal is to build trusting relationships with our customers, and we are so happy we accomplished this with you. We are always here to help answer any questions you may have about insurance or financial services. Thank you for choosing our office and I’ll be sure to share your kind words with Carla."
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Rustyw Sirrine

February 24, 2022

5  out of  5
rating by Rustyw Sirrine
"State Farm is by far far the best insurance company out there , Carla Sullivan made my experience quick and painless truly awesome, I'm paying half the price I've been paying for over a year now, I can't Thank you enough,"
We responded:
"Thanks Rusty for sharing your feedback! I’m thrilled to hear how easy your experience was, and that we are saving you so much money! I’ll be sure to let Carla know what a pleasure it’s been to work with her."