State Farm® Insurance Agent Autumn Nelson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Yingbo Shi
October 22, 2026
5
out of
5
rating by Yingbo Shi
"Gema was great! Very professional and kind."
Camerina Garcia
October 21, 2026
5
out of
5
rating by Camerina Garcia
"Gema Gutierrez es un buen elemento mñfue muy amable atenta en las preguntas que ise sobre el segura de mi carro y el de mi vivienda muchas gracias le agradezco por ayudar como lo iso y claro q le comenté q boy a recomendar amis amigas el precio para mi excelente 👍🏽"
We responded:
"Gracias por su reseña de cinco estrellas, Camerina! Agradecemos sus comentarios y nos complace saber que tuvo una experiencia positiva con el equipo de Autumn Nelson, agente de State Farm. Si tiene más preguntas o necesita ayuda, no dude en comunicarse con nosotros aquí en Bothell.
"
Whitney Edler
October 21, 2026
5
out of
5
rating by Whitney Edler
"Kaitlin was amazing!"
We responded:
"Thank you so much for the 5 stars, Whitney! We really appreciate your support. If you ever need anything, feel free to reach out anytime."
David Meade
October 20, 2026
5
out of
5
rating by David Meade
"Excellent & quick service. I reached out, and got a return email, text and phone call within minutes, connected with Kobe and he had my policy in place in around 20 minutes"
We responded:
"David, thank you for the fantastic review! We’re always here to support you with your insurance needs in Bothell. Autumn Nelson - State Farm Insurance Agent"
Trenton B
October 19, 2026
5
out of
5
rating by Trenton B
"Kaitlin was an amazing help in making sure I had great coverage for my motorcycle!"
We responded:
"Trenton, thank you for the fantastic review! We’re always here to support you with your insurance needs in Bothell. "
Kendra De Groot
October 16, 2026
5
out of
5
rating by Kendra De Groot
"Kaitlin was super helpful to speak with!"
We responded:
"Kaitlin, we really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Renan S
October 15, 2026
5
out of
5
rating by Renan S
"Kaitlin is the first ever insurance agent that has never pressured me into something. I've dealt with so many different people through many different jobs, and I have to say, Kaitlin has some of the best customer service ever. Someone give this lady a bonus."
We responded:
"We appreciate you taking the time to share this, Renan. Kaitlin takes real pride in helping people find the right coverage without the hard sell, and it means a lot to see that come through. We'll make sure she sees this. Thanks for trusting our office."
Madison Fry
October 15, 2026
5
out of
5
rating by Madison Fry
"Kaitlin has been wonderful to work with! She’s knowledgeable, kind, fun, and she saved me money!"
We responded:
"Madison, this made our day. Kaitlin brings a lot of knowledge and a lot of personality to every conversation, and we're glad that came through for you. Thanks for choosing our office. We're here whenever you need us."
Peter Lindahl
October 13, 2026
5
out of
5
rating by Peter Lindahl
"Katland was very nice and sold me. Good job!"
We responded:
"Thank you for the great review, Peter! We’re so glad Kaitlin made a positive impression and helped you with your insurance needs. We appreciate you choosing our State Farm office!"
Gabriela Amador
October 12, 2026
5
out of
5
rating by Gabriela Amador
"Kaitlin is incredible. She helped me save a lot of money on home and auto insurance. Excellent customer service— professional, confident, and knowledgeable. I would recommend her to anyone."
We responded:
"Gabriela! Thank you for the wonderful review! We’re so glad Kaitlin helped you save money on your State Farm Auto and Home Insurance while providing excellent service. We appreciate your trust in our office and your recommendation! 😊"
Richard Kolar
October 12, 2026
5
out of
5
rating by Richard Kolar
"Kaitlyn was awesome!"
We responded:
"Richard, we love hearing that Kaitlin made your experience awesome! We appreciate you taking the time to share your feedback and choosing our State Farm office! "
Ashley P.
October 12, 2026
5
out of
5
rating by Ashley P.
"Gema made the process of finding the right home insurance so simple. As a first time home buyer finding home insurance was the last thing I wanted to do during the closing process but Gema made it so simple by laying out all of the options for me and walking me through the coverage plans.
The plans were so good we decided to change our car insurance as well and bundle it with our home and Gema was able to get us a great price (better than we were paying before!). Gema made the process of switching insurances easy and was able to get us quotes right away."
We responded:
"Ashley, congratulations on your new home! 🏡 We’re so glad Gema made the process of finding State Farm Home and Auto Insurance easy and helped you save money along the way! We appreciate you trusting our office with your insurance needs and wish you all the best in your new home! 😊"
Carri Bishop
October 9, 2026
5
out of
5
rating by Carri Bishop
"Kobe was great and easy to work with. I got better coverage for less. Can't beat that!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Bothell. "
Keisha Cook
October 9, 2026
5
out of
5
rating by Keisha Cook
"I use Autumn and her group for all my insurance needs. Kaitlin has been amazing with helping me along the way, from filling out forms needed, to choosing the right policy. She will always be my go to person for car, home and life!"
We responded:
"Keisha, thank you for the amazing review! Our Bothell insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. -"
Shirley Severns
October 9, 2026
5
out of
5
rating by Shirley Severns
"Katlin was Great! Super helpful."
We responded:
"Thanks so much for the amazing review, Shirley! We really appreciate your support here in Bothell. Just reach out anytime if you need us - we’re here for you. "
Rodney Hamm
October 8, 2026
5
out of
5
rating by Rodney Hamm
"Kaitlyn was awesome, she deserves a raise . I will be recommending her anytime the subject comes up."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. Thanks so much for the amazing review, Rodney! We really appreciate your support here in Bothell. Just reach out anytime if you need us. We’re here for you. "
Leigh Twiss
October 7, 2026
5
out of
5
rating by Leigh Twiss
"Kobe was great at getting me set up with State Farm Insurance He has really good follow through and meets his commitments. I truly felt he was looking to provide me with the insurance that best met my needs with the best price possible and not pressure sell or over sell insurance."
We responded:
"Hi Leigh, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Autumn Nelson’s team. Please reach out to us if any questions come up! - Autumn Nelson’s Insurance Team "
Heather Fontaine
October 7, 2026
5
out of
5
rating by Heather Fontaine
"Kaitlin was super helpful with getting my life insurance policy updated."
We responded:
"Thank you for sharing, Heather! I’ll let Kaitlin know how helpful she was With setting up your life insurance policy. I appreciate your feedback."
D G
October 7, 2026
5
out of
5
rating by D G
"Kaitlin is an excellent agent,I’m satisfied with her service!"
We responded:
"Thanks for the shoutout! Kaitlin goes above and beyond for her clients, and we're glad she made your State Farm insurance experience a great one. We're here anytime you need us."
The Barefoot Mama
October 6, 2026
5
out of
5
rating by The Barefoot Mama
"Kaitlin Ball was amazing to work with on our homeowners and auto policy. I would highly recommend this agent and agency.
What I appreciated the most from her was her caring approach to getting the best and most important details for our policies figured out. She was honest and kind through the entire conversation. She communicated effectively and quickly. I loved that as a busy mom I was able to answer her questions by text or call depending on what I was in the middle.of and Kaitlin was still working behind the scenes to make sure our policies were perfect. I am so impressed and relieved to have a great agent and company behind us."
We responded:
"This made our day! Kaitlin takes real care in getting the important details right, and it means a lot that you felt that throughout the process of setting up your State Farm Home and Auto coverage. Being able to reach us by text or call is something we're proud of, and we know how valuable it is for busy families. Thank you for trusting our team, and welcome to the agency!"
Patrick W
October 6, 2026
1
out of
5
rating by Patrick W
"Sends unsolicited spam to non customers across many channels (email, phone call, text) all at once."
We responded:
"Patrick, we’re very sorry to hear how your experience felt. We can understand how frustrating that must be. I have removed your information from our database. We 're sorry for any inconvenience this may have caused."
Jessica Croy
October 5, 2026
5
out of
5
rating by Jessica Croy
"Caitlin was great couldn't have asked for any better he gave me a very quick quote and got my policy on board right away this is for auto insurance"
We responded:
"Jessica, welcome to the agency! We appreciate you taking the time to share this. Kaitlin takes pride in making the process quick and easy, and we're glad she got you set up right away. We're here whenever you need us."
Cheri Wagner
October 5, 2026
5
out of
5
rating by Cheri Wagner
"Kaitlin was so helpful! She even assisted in canceling my old company. Very patient and such a pleasure."
We responded:
"Cheri, thank you for taking the time to share this! Patience is something Kaitlin brings to every conversation, and we'll make sure she sees your note. We're happy to have you with us for Auto Insurance."
Tammy Childs
October 2, 2026
5
out of
5
rating by Tammy Childs
"Working with Kaitlyn was an absolute breath of fresh air! Dealing with insurance is usually an exhausting task that everyone dreads, but Kaitlyn turned the entire process around & made it pleasant, human, & genuinely enjoyable, effortlessly handling both our car & life insurance in just a single phone call. What truly sets her apart is her extraordinary care & proactive dedication; she stepped out of her workday to review our account & secured us significantly better coverage before we even realized a better deal was available. She is thoughtful, attentive, and deeply helpful, I cannot recommend her enough for any of your insurance needs or whatever future endeavors she pursues!"
We responded:
"Insurance shouldn't feel like a chore, and it means a lot to hear that Kaitlin made it enjoyable! Taking care of your car and life insurance in a single call is a big deal, and her proactive approach is something our whole team values. We appreciate you trusting our agency with your coverage."
E P T
October 2, 2026
5
out of
5
rating by E P T
"Kaitlin was super helpful in getting us a quote for home and auto and ended up saving us a lot compared to our current insurer. Highly recommend !"
We responded:
"We're glad Kaitlin could help you find the right coverage! She takes the time to walk through every option so you know exactly what you're getting. Thank you for trusting our State Farm team with your homeowners and auto insurance. We're here whenever you need us."