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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Loren williams

Loren williams

August 25, 2026

5  out of  5
rating by Loren williams
"Agent Kaitlin is the best! Low pressure and a high level of service. I would recommend her to anyone shopping for car insurance. She is asset to your team."
We responded:
"Loren, low pressure is exactly how Kaitlin works, and it's good to hear that came through. She's going to be glad you said that, and thanks for the recommendation. 😊"
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Anika Marino

August 24, 2026

5  out of  5
rating by Anika Marino
"Kaitlin was very helpful in getting me set up, and made sure to activate my available discounts!"
We responded:
"Anika, so glad Kaitlin got you set up and made sure your available discounts were on there. Thanks for taking the time to write this, and reach out anytime you have questions."
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Jianmin Ren

August 24, 2026

5  out of  5
rating by Jianmin Ren
"Katilin is very helpful with my auto and home insurance service.Thankd"
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Kaps Solomua

August 20, 2026

5  out of  5
rating by Kaps Solomua
"I love the service I got and Kaitlin is the best. She really took the time to help me find the best rate for me, which I appreciate"
We responded:
"Kaitlin is going to be glad to hear this. She really does take the time to get it right for you instead of rushing, and I'm glad that came through. Thanks for writing this in 😊"
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Katherine Green

August 18, 2026

5  out of  5
rating by Katherine Green
"Kobe Negron is a great agrnt. Fast effecient, looked ffor all possible savings and was completely polite. I asked him to stay in touch for next renewal period. Appreciate his supportive nature. All the people in the agency are great to work with in all regards."
We responded:
"Katherine, Kobe is going to be glad to hear this. Fast, efficient, and looking for all possible savings is exactly what we want, and I'm glad he took good care of you. Reach out to him anytime, and thanks for the kind words about the whole team."
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Blonde Bombshell J

August 17, 2026

5  out of  5
rating by Blonde Bombshell J
"Kaitlin was fabulous. She was calm and patient and explained everything. Had a wonderful attitude. I would recommend her every time. 🙂"
We responded:
"Kaitlin is going to love hearing this. Calm and patient is exactly how she works, and I'm glad she took the time to explain everything to you. Thanks for the recommendation! 🙂"
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Merrick Richmond

August 14, 2026

5  out of  5
rating by Merrick Richmond
"Kaitlin is great! We were moving and needed coverage for our new house. Things were moving quickly and our prior agent wasn’t able to get us timely quotes. Kaitlin gave us a quote almost immediately and ended up saving us a lot of money to boot! I would definitely recommend her."
We responded:
"Merrick, that's great to hear. Kaitlin is quick with quotes, and saving you money on top of it is the best part. I'll be sure to share this with her, and thanks for the recommendation!"
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Nive Vaisalo

August 13, 2026

5  out of  5
rating by Nive Vaisalo
"Kaylin was very helpful"
We responded:
"So glad Kaitlin was helpful, Nive! I'll make sure she hears this, and thanks for taking the time to write it."
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Roger Johnson

August 12, 2026

5  out of  5
rating by Roger Johnson
"Dealing with Kaitlin was very professional with respect and honesty. She made the process of change one that wasn't difficult. Walking me through all that needed to be done so that I could say goodbye to Progressive Insurance. Thanks Kaitlin!!!"
We responded:
"Roger, saying goodbye to Progressive is a big step, and I'm glad Kaitlin walked you through all of it so the change wasn't difficult. I'll make sure she hears this. Welcome to Autumn Nelson State Farm Agency!"
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zay nelson

August 12, 2026

5  out of  5
rating by zay nelson
"I was a long time customer of a competitors insurance company, when I heard about Autumn’s commitment to customer service and personalized care. Which I had to admit was intriguing because the current company I was insured thru had made me feel like I was just a policy number and not a real person with cares and concerns that deserved a customized insurance approach. The level of professionalism and care I’ve experienced since switching to Autumn Norwood’s State Farm is unprecedented. Now all of my friends and family are insured with her and we couldn’t be happier with the sales, service, price and overall experience. -Z"
We responded:
"We couldn’t be happier that you made the switch Z! We aim for our customers to have an exceptional personalized experience with our agency just like you. Your family referrals to our office is the greatest compliment you could give! It’s been a pleasure getting to know you and your family, and we look forward to continuing to service your insurance and financial service needs into the future. Thanks Z!"
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Viral Clips

August 12, 2026

5  out of  5
rating by Viral Clips
"Honestly some of the best service you could ask for very happy!"
We responded:
"So glad to hear it! Some of the best service you could ask for is exactly what we're going for, and I'm happy we got there for you. Thanks for taking the time to write this."
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Heidi Nobles

August 12, 2026

5  out of  5
rating by Heidi Nobles
"Kaitlin was quick to get the best rates! We shopped around on many broker sites and got call after call for homeowners insurance quotes, bundled with auto. After I received the quote from Kaitlin, every other broker I spoke to said they couldn’t even come close to beating her rates and coverage options! We switched to State Farm with Kaitlin for home and auto. Thanks Kaitlin!"
We responded:
"Heidi, hearing that no other broker could come close to Kaitlin's rates and coverage options is about the best thing I could read today. She's going to be glad to hear this, and we're happy to have you with us at Autumn Nelson State Farm for home and auto."
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Navyata Bawa

August 11, 2026

5  out of  5
rating by Navyata Bawa
"It was a great experience working with the team! Kaitlin was supportive throughout the process and it was a pleasure working with her for our insurance needs."
We responded:
"Navyata, so glad the whole team made it a great experience. Kaitlin is going to be happy to hear she was supportive throughout, and it was a pleasure working with you too."
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Harel Shimoni

August 10, 2026

5  out of  5
rating by Harel Shimoni
"Excellent service! and very attentive to details.
they gave me very good suggestions suited to my usage.
one of the best agents i worked with so far
special thanks to Kobe!"
We responded:
"We strive to offer excellent service, and give our best recommendations based on customers needs. Thanks for your feedback!"
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gretchen miller

August 10, 2026

5  out of  5
rating by gretchen miller
"Katie did a wonderful Job of setting up coverage for my new car. I am confident I purchased the best plan for me. Thank you!"
We responded:
"Gretchen, so glad your new car got handled and that you walked away confident you picked the best plan for you. That is exactly what we go for. Thanks for taking the time to write this!"
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Marina Bagnovets

August 10, 2026

5  out of  5
rating by Marina Bagnovets
"Kaitlin was very efficient, fast, and informative. Was very grateful for her help and insight."
We responded:
"Marina, so glad Kaitlin could help. Efficient and informative is exactly what we're going for, and I'll be sure to pass this along to her. Thank you from all of us at Autumn Nelson State Farm!"
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Danielle Roland

August 10, 2026

5  out of  5
rating by Danielle Roland
"Kaitlin was amazing!!!! She saved me so much for peace of mind for my babies and I"
We responded:
"Danielle, so glad Kaitlin could get you some peace of mind. She's going to be happy to hear she saved you so much. Thanks for taking the time to write this, from all of us at Autumn Nelson State Farm!"
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Rebekah Roddam

August 10, 2026

5  out of  5
rating by Rebekah Roddam
"Kobe was amazing!
He’s such a great guy, personable, knowledgeable, and great conversationalist! He was very clear on what he was doing through the whole process and explained certain things that came up and why along the way. Highly recommend him. He is a great asset to the team!"
We responded:
"Rebekah, Kobe is going to love hearing this. He really is personable and knowledgeable, and I'm glad it felt like a great conversation from start to finish. Thanks so much for the recommendation!"
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Steve Merrill

August 8, 2026

5  out of  5
rating by Steve Merrill
"This turned out to be a blessing in disguise. As my phone call was directed to Kaitlin with State Farm, I was actually expecting another agency of another company. Through my confusion, thinking there was some sort of mistake I politely excused myself from the call. As I tried calling the number back I was Surprised I had reconnected to Kaitlin again. As we Realized what had happened Kaitlin and I kept talking and I soon felt she really knew the insurance industry and was willing to help. I was looking for a full service company that would be able to provide me with multiple coverage. Kaitlin was very knowledgeable and through her experience and perseverance we were able to get a good plan together.
Sometimes things don’t go the way you planned but through an open mind and understanding everything works out well.
Thank you Kaitlin!"
We responded:
"Steve, what a story. I'm glad you called back and gave it another shot, because Kaitlin really does know this stuff, and it sounds like she stuck with you until you had a plan that fit. She's going to love reading this."
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B Barner

August 7, 2026

5  out of  5
rating by B Barner
"Kaitlin is an insurance wiz. She was kind efficient and what I’m calling magical. She saved us money, was knowledgeable, professional and just the right amount of passionate. GO SEE HER! You will adore her aura!"
We responded:
"Kaitlin is going to love being called magical. So glad she made it easy and you felt taken care of. Thanks for the kind words, and reach out anytime. 😊"
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Tina Wiggins

August 6, 2026

5  out of  5
rating by Tina Wiggins
"Kaitlin was great to work with"
We responded:
"Tina, thanks for taking the time to write this. Kaitlin's going to be glad to hear she was great to work with, and I'll be sure to pass it along to her."
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Sopheak Uch

August 5, 2026

5  out of  5
rating by Sopheak Uch
"Gemma was exceptionally professional, detail-oriented, calm, collected, and patient throughout our conversation. She took the time to answer all of my questions thoroughly regarding Drive Safe & Save, ensuring I understood everything clearly. I truly appreciate her outstanding customer service, professionalism, and willingness to help. Thank you, Gemma, for making the experience smooth and informative.

Respectfully,
Sopheak&Malis Uch"
We responded:
"Gema is exactly this! She’d rather spend the extra ten minutes making sure you actually understand something than rush you off the phone. I’m glad that came through. Thanks for taking the time to write this, and reach out anytime you have questions. "
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J B

August 4, 2026

5  out of  5
rating by J B
"Gema Gutierrez is the best of the best. Professional, friendly, and saved me a lot on my insurance. I would recommend her and direct anyone to work with her. She is so thoughtful and sweet."
We responded:
"We really appreciate this, thank you! Helping customers get the right protection at the right price is exactly what we’re here for. Glad we could earn your recommendation. Welcome to the State Farm family!"
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Cecil Mcelroy

August 4, 2026

5  out of  5
rating by Cecil Mcelroy
"To Caitlin, Autumn Nelson was so sweet and genuine, taking care of me and my problems. She's a great 20/20 person to rely on, when patience is needed. THANK YOU AUTUMN!!
You are such a bright and smart talented woman and I hope people enjoy and feel as comfortable on the phone as I did with you even when I couldn't see or needed a minute to read. You gave me patience and honestly the world doesn't have that lately everything is going by so quickly thank you for giving me a great deal better than I expected. Thank you so much!"
We responded:
"Cecil, this made my week. Taking the time you need on a call is never an inconvenience to me. That’s the whole point of the job. I’m glad you felt comfortable and well taken care of. Call me anytime you have a question about your coverage. "
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Ashley Glass

August 3, 2026

5  out of  5
rating by Ashley Glass
"Kobe was so incredibly kind and patient with us when we needed assistance with our car, renter, and personal article policy."
We responded:
"Kobe is going to be glad he made that kind of impression. Patience is something we aim for, so it’s good to hear it showed up when you needed it. Thanks for trusting us with everything We’re here whenever you need us! "