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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Carol Brewer

Carol Brewer

November 16, 2025

5  out of  5
rating by Carol Brewer
"Becka Rose Kniest followed up on our response to an auto insurance quote. She was pleasantly relational, professional, and clear In answering our questions. We are glad to make a change to State Farm. The Brewers"
We responded:
"Thank you so much, Brewers! We’re thrilled to hear Becka took great care of you and made everything clear and easy. She really is wonderful at combining professionalism with that personal touch. Welcome to State Farm and to our agency family. We’re grateful you chose to make the change, and we’re here anytime you need us. "
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Debra Nell

November 15, 2025

5  out of  5
rating by Debra Nell
"Kaitlin did an amazing job getting us a quote for our home. She was very helpful, answered all my questions. She answered the phone or called me back quickly."
We responded:
"Thank you so much for sharing, Debra! We’re so glad to hear Kaitlin was able to help with your home quote, answer all your questions, and be easy to reach. We know how important that peace of mind is, especially when it comes to your home. Thanks again for trusting our office with your insurance! "
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Spencer DeNoma

November 14, 2025

5  out of  5
rating by Spencer DeNoma
"I really couldn't habe asked for a better insurance shopping experience. Becka was so kind and patient, and walked me through the process without feeling pressured and kept everything simple amd was extremely personabale. I was paying $293/month with progressive and I've been with them for almost 8 years. Becka was able to get me the same coverage for $126/month! I am beyond grateful. As a single dad every penny counts these day. Highly recommend."
We responded:
"Thank you so much for sharing this! We’re so glad Becka was able to make the process simple and pressure-free, and wow—that’s an incredible savings going from $293/month to $126/month for the same coverage. As a single dad, we know every dollar truly counts, and it means a lot that you chose to trust our office with protecting you and your family. I’ll be sure to share this with Becka. Thank you again for the high recommendation and welcome to our State Farm family! "
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Kylee Chicketti

November 14, 2025

5  out of  5
rating by Kylee Chicketti
"Kaitlin Ball is the BEST, always available, always ready to help, always a pleasure to work with, I know with her I am always taken care of when I need help, she has never and will never let me down. WE LOVE KAITLIN 💜"
We responded:
"Thank you so much for this amazing review! We LOVE Kaitlin too and are so glad you feel taken care of with her. We truly appreciate you and are always here when you need us! "
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Miguel Zamora

November 14, 2025

5  out of  5
rating by Miguel Zamora
"Since day one Autumn and her team at State Farm Insurance have treated me with respect and honesty. I highly recommend Kaitlyn at her office. She’s is knowledgeable and very professional."
We responded:
"Thank you so much for your trust and kind words! We’re grateful for the opportunity to help, and Kaitlin will be thrilled to see your feedback. If you ever need anything, we’re always here for you. "
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Jake Porter

November 14, 2025

5  out of  5
rating by Jake Porter
"Kaitlin was wonderful to handle my policy very helpful and and knowledgeable I would definitely recommend her to anybody wanting a good agent and looking for info"
We responded:
"Thanks so much for the review, Jake! I’ll be sure to share with Kaitlin. She does a fantastic job assisting our customers with their insurance needs! 😊"
Profile photo of Bonnie Ball

Bonnie Ball

November 13, 2025

5  out of  5
rating by Bonnie Ball
"Great agency. Kaitlin has been a huge help with our insurance."
We responded:
"Thank you, Bonnie! We’re so glad Kaitlin was been able to help with your insurance. Welcome to our agency!🤩"
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Amber Lafontaine

November 11, 2025

5  out of  5
rating by Amber Lafontaine
"Kaitlin is the BEST! Knowledgeable, helpful and super fun to talk too! Highly recommend for great rates. She will save you money!"
We responded:
"Kaitlin for the win! Thanks for the high praise and recommendation, Amber! We’ll keep bringing the know-how, the kindness, and options that fit your budget."
Profile photo of Jennifer Aldridge

Jennifer Aldridge

November 11, 2025

5  out of  5
rating by Jennifer Aldridge
"Kaitlin Ball at State Farn was very informative, patient, and friendly. Plus she saved me quite a bit of $ who doesn't like that! 5*'s"
We responded:
"Huge thanks for the 5⭐! Kaitlin loved helping you, and saving money never gets old. If you need anything else, we’re just a call or text away. Thanks Jennifer! "
Profile photo of Mark Eisenmann

Mark Eisenmann

November 5, 2025

5  out of  5
rating by Mark Eisenmann
"Chloe provides outstanding service for me. She is helpful, responsive and always has the answers I need. She is a pleasure to work with."
We responded:
"We appreciate you taking the time to share, Mark! . Chloe truly cares about making insurance feel simple and supportive. Thanks for choosing us year after year. We truly value you and your family and will always be here for the Eisenmann’s any way we can! "
Profile photo of Linda Brown

Linda Brown

October 31, 2025

5  out of  5
rating by Linda Brown
"Kaitlyn was a huge help to me. Made everything very clear and very friendly. Looking forward to working with State Farm."
We responded:
"This made our day, thank you! Kaitlin prides herself on clarity and friendliness, and I’m glad that shined through. We look forward to being here for you whenever you need us."
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Kelly R Bainard

October 31, 2025

5  out of  5
rating by Kelly R Bainard
"Awesome customer service very friendly and understanding"
We responded:
"Wonderful to hear you had a great customer service experience! We’re happy you partnered with our agency, Kelly. "
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mario vera

October 30, 2025

5  out of  5
rating by mario vera
"Kaitlin had great service and was very helpful and quick!"
We responded:
"Service should be simple and swift. Delighted Kaitlin delivered both. Thank you for letting us serve. "
Profile photo of Amanda Banning

Amanda Banning

October 29, 2025

5  out of  5
rating by Amanda Banning
"I was able to get homeowners insurance almost 60 PERCENT CHEAPER with higher coverage using State Farm Insurance. Insurance Rep Kaitlin was knowledgeable and informative through the whole process. Thank you for all your hard work"
We responded:
"Wow, 60% savings and higher coverage?! Kaitlin is a rockstar, and I’m so glad she made everything clear and easy. Thanks for choosing our team; we’re honored to protect what matters to you. "
Profile photo of Lindsay Long

Lindsay Long

October 29, 2025

5  out of  5
rating by Lindsay Long
"Kaitlin was very helpful. Gave me all the info I needed to make a decision and was very accommodating to my needs."
We responded:
"Thanks for sharing, Lindsay! Kaitlin is dedicated to being helpful and making sure our customers have the comprehensive coverage they need. Welcome!"
Profile photo of Sandy Millican

Sandy Millican

October 28, 2025

5  out of  5
rating by Sandy Millican
"Kaitlin was an absolute dream switching my auto and home insurances over. I had put off changing because it all seemed so daunting but she made it so easy, plus answered all my questions with absolute clarity. Thank you Kaitlin for all your help plus saving me money and actually increasing my coverage at the same time. Sandy"
We responded:
"Hi Sandy, Thank you so much for sharing this! Kaitlin will be thrilled to hear how easy she made the process for you. We know switching insurance can feel overwhelming, so it’s wonderful to know her care and clarity made all the difference. We truly appreciate your trust in us and are so glad we could increase your coverage while saving you money!"
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Connie Dao

October 22, 2025

5  out of  5
rating by Connie Dao
"I have worked with Talia for over 5 years and she is the sweetest and most attentive agent I’ve ever had! She is prompt, shows that she values my time, personable, and makes everything so easy to understand. She just gets things done promptly which I just appreciate! Unfortunately I moved to a different state and couldn’t keep her as my agent. But if I ever returned to Washington, would definitely seek her out again. SHES THE BEST!"
We responded:
"This means the world! Talia truly cares about her customers, and your words reflect that perfectly. We’ll miss you here in WA — but if you ever come back, we’ll save you a spot with Team Nelson!"
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Brian Daines

October 21, 2025

5  out of  5
rating by Brian Daines
"Kaitlin was fantastic!! Incredibly responsive and helpful! Would recommend every time."
We responded:
"Thanks for sharing your experience, Brian! So happy Kaitlin provided an exceptional customer experience. We’re excited to partner with you at our agency! "
Profile photo of Darcie Wilcox

Darcie Wilcox

October 17, 2025

5  out of  5
rating by Darcie Wilcox
"Kaitlin was outstanding! Great customer service, quick to answer questions, and made switching insurance companies a breeze!!!"
We responded:
"Thanks so much! We’re glad Kaitlin made the switch easy and provided great service. We appreciate you being part of our State Farm family!"
Profile photo of Emily Plemons

Emily Plemons

October 17, 2025

5  out of  5
rating by Emily Plemons
"Kaitlin was so kind and patient, helping me to find the right coverage! The best service !"
We responded:
"Thank you for sharing your feedback! We’re delighted to hear that Kaitlin delivered such professional and attentive service. She’s always dedicated to making insurance simple and stress-free, and we’re glad you’ll be reaching out to her again whenever you need support."
Profile photo of Javy Arriaga

Javy Arriaga

October 17, 2025

5  out of  5
rating by Javy Arriaga
"Professional Costumer Service Provided by Miss Kaitlin , will definitely call Kaitlin for any help ."
We responded:
"Thank you for taking the time to share your experience! We’re glad to hear that Kaitlin provided such professional and helpful service. She’s always happy to assist and we look forward to being here whenever you need us."
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Katie

October 16, 2025

5  out of  5
rating by Katie
"Amazing customer service. Chloe has always been incredibly attentive and responsive to all of my questions and needs."
We responded:
"Thank you, Katie! We’re so glad Chloe’s attentive service has made such a great impression. We appreciate your trust in our team!"
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Susan B

October 16, 2025

5  out of  5
rating by Susan B
"Kaitlin Ball was very helpful in finding us the best price for our insurance. She was very nice and got it done very quickly for us!"
We responded:
"Thank you for sharing your experience! We’re so glad Kaitlin was able to help you find great coverage quickly and with care. We truly appreciate your trust in our agency!"
Profile photo of Abigail J

Abigail J

October 16, 2025

5  out of  5
rating by Abigail J
"Thank you to Kaitlin for her customer service and responsiveness as she helped me navigate which insurance bundle would work best for me!"
We responded:
"Thank you for your kind words! We’re so glad Kaitlin could help you find the perfect insurance bundle. We appreciate your trust in our team!"
Profile photo of Gregory Whitman

Gregory Whitman

October 15, 2025

5  out of  5
rating by Gregory Whitman
"I emailed Kaitlin around 10AM. I received a a response within 10 minutes. By 12PM I had a quote for the finance officer for my new home, and had my auto insurance transferred. I was only looking for a quote for the home. But overall I saved $100/month on my auto insurance and added a vehicle, and 43% off the quote from my existing insurance company for my home insurance. Thank you very much, Kaitlin."
We responded:
"Wow — thank you for sharing this incredible experience! 🌟 We’re so glad Kaitlin was able to respond quickly and make the process smooth from start to finish. Saving you money and simplifying your insurance across home and auto is exactly what we aim for. Congratulations on your new home, and thank you for trusting Kaitlin and Team Nelson to protect what matters most! 🏡🚗❤️"