Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Connie Dao

Connie Dao

October 22, 2025

5  out of  5
rating by Connie Dao
"I have worked with Talia for over 5 years and she is the sweetest and most attentive agent I’ve ever had! She is prompt, shows that she values my time, personable, and makes everything so easy to understand. She just gets things done promptly which I just appreciate! Unfortunately I moved to a different state and couldn’t keep her as my agent. But if I ever returned to Washington, would definitely seek her out again. SHES THE BEST!"
We responded:
"This means the world! Talia truly cares about her customers, and your words reflect that perfectly. We’ll miss you here in WA — but if you ever come back, we’ll save you a spot with Team Nelson!"
Profile photo of Brian Daines

Brian Daines

October 21, 2025

5  out of  5
rating by Brian Daines
"Kaitlin was fantastic!! Incredibly responsive and helpful! Would recommend every time."
We responded:
"Thanks for sharing your experience, Brian! So happy Kaitlin provided an exceptional customer experience. We’re excited to partner with you at our agency! "
Profile photo of Darcie Wilcox

Darcie Wilcox

October 17, 2025

5  out of  5
rating by Darcie Wilcox
"Kaitlin was outstanding! Great customer service, quick to answer questions, and made switching insurance companies a breeze!!!"
We responded:
"Thanks so much! We’re glad Kaitlin made the switch easy and provided great service. We appreciate you being part of our State Farm family!"
Profile photo of Emily Plemons

Emily Plemons

October 17, 2025

5  out of  5
rating by Emily Plemons
"Kaitlin was so kind and patient, helping me to find the right coverage! The best service !"
We responded:
"Thank you for sharing your feedback! We’re delighted to hear that Kaitlin delivered such professional and attentive service. She’s always dedicated to making insurance simple and stress-free, and we’re glad you’ll be reaching out to her again whenever you need support."
Profile photo of Javy Arriaga

Javy Arriaga

October 17, 2025

5  out of  5
rating by Javy Arriaga
"Professional Costumer Service Provided by Miss Kaitlin , will definitely call Kaitlin for any help ."
We responded:
"Thank you for taking the time to share your experience! We’re glad to hear that Kaitlin provided such professional and helpful service. She’s always happy to assist and we look forward to being here whenever you need us."
Profile photo of Katie

Katie

October 16, 2025

5  out of  5
rating by Katie
"Amazing customer service. Chloe has always been incredibly attentive and responsive to all of my questions and needs."
We responded:
"Thank you, Katie! We’re so glad Chloe’s attentive service has made such a great impression. We appreciate your trust in our team!"
Profile photo of Susan B

Susan B

October 16, 2025

5  out of  5
rating by Susan B
"Kaitlin Ball was very helpful in finding us the best price for our insurance. She was very nice and got it done very quickly for us!"
We responded:
"Thank you for sharing your experience! We’re so glad Kaitlin was able to help you find great coverage quickly and with care. We truly appreciate your trust in our agency!"
Profile photo of Abigail J

Abigail J

October 16, 2025

5  out of  5
rating by Abigail J
"Thank you to Kaitlin for her customer service and responsiveness as she helped me navigate which insurance bundle would work best for me!"
We responded:
"Thank you for your kind words! We’re so glad Kaitlin could help you find the perfect insurance bundle. We appreciate your trust in our team!"
Profile photo of Gregory Whitman

Gregory Whitman

October 15, 2025

5  out of  5
rating by Gregory Whitman
"I emailed Kaitlin around 10AM. I received a a response within 10 minutes. By 12PM I had a quote for the finance officer for my new home, and had my auto insurance transferred. I was only looking for a quote for the home. But overall I saved $100/month on my auto insurance and added a vehicle, and 43% off the quote from my existing insurance company for my home insurance. Thank you very much, Kaitlin."
We responded:
"Wow — thank you for sharing this incredible experience! 🌟 We’re so glad Kaitlin was able to respond quickly and make the process smooth from start to finish. Saving you money and simplifying your insurance across home and auto is exactly what we aim for. Congratulations on your new home, and thank you for trusting Kaitlin and Team Nelson to protect what matters most! 🏡🚗❤️"
Profile photo of Dale Summers

Dale Summers

October 15, 2025

5  out of  5
rating by Dale Summers
"Kaitlin is an absolute professional. Super helpful. Answered all of my questions. Delightful to work with. Very knowledgeable. Easy process. Kept line of communication ongoing and attentive without being overbearing. Great service."
We responded:
"Thank you so much for taking the time to share your experience! We’re thrilled to hear that you found our team helpful, knowledgeable, and easy to work with. We believe communication and care go hand in hand, and it means the world that it came through in your experience. We truly appreciate the trust you’ve placed in us and look forward to continuing to serve you!"
Profile photo of Candice Champion

Candice Champion

October 14, 2025

5  out of  5
rating by Candice Champion
"Chloe is amazing there I love this state farm they help me with so much stuff. Thank you so much for everything 💖🙏"
We responded:
"Chloe is the best! Thanks for the kind review. I’ll be sure to share with Chloe how helpful she’s been to you! Thanks Candice! "
Profile photo of Terry McDonnell

Terry McDonnell

October 14, 2025

5  out of  5
rating by Terry McDonnell
"Kaitlin did an awesome job of saving me money. She also provided me the coverage I need on my vehicles.... Great customer service to... Thx Autumn"
We responded:
"Thanks for your awesome review, Terry! Kaitlin excels at customer service in our office. I’m happy you’re satisfied with your coverage and overall experience with our agency. We are so happy you chose us! "
Profile photo of Janel Roth

Janel Roth

October 10, 2025

5  out of  5
rating by Janel Roth
"Hi there!!:). I was able to find this amazing insurance agent Kaitlin Ball through Autumn Nelson’s State Farm Insurance Agency. When I was looking for insurance for my car and home, Kaitlin was very quick at calling me to try to help me, and she has been great at returning calls and being a great support with my insurance needs!!!:). She was kind, caring, knowledgeable, and was a huge help and superb at her job!!!:). She immediately sent over an official quote so I could even compare with other agencies, and went out of her way to send everything to me and who I needed the documentation sent to, and she is very efficient!! She is lovely to talk to and speaks highly of her coworkers and agency she represents. I would highly recommend Kaitlin Ball and Autumn Nelson State Farm Insurance Agency to others who are in need of great coverage for an affordable price!!!:). Thank you Kaitlin!!!:). Have a great day!!!:)"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! 🌟 We’re thrilled to hear that Kaitlin provided such caring, knowledgeable, and efficient service while helping you with your home and auto insurance. She truly takes pride in going above and beyond for our customers, and it means the world to see that shine through. We appreciate your trust in our agency and your thoughtful recommendation — we’re so glad to have you as part of our State Farm family! ❤️ — Autumn Nelson, State Farm Insurance Agency"
Profile photo of Maria Salgado

Maria Salgado

October 4, 2025

5  out of  5
rating by Maria Salgado
"She’s very helpful, very patient that you don’t feel getting pressure. She’s knowledgeable with her job. I highly recommend her."
We responded:
"Thank you so much for your kind words and recommendation! We’re so glad to hear you felt supported without any pressure — that’s exactly how insurance should feel. Knowledge, patience, and genuine care are what we strive for every day. We truly appreciate you choosing our team!"
Profile photo of Georgia Virden

Georgia Virden

October 3, 2025

5  out of  5
rating by Georgia Virden
"I was looking for a better auto insurance, Kaitlin was and is a great person, very plight Curtis and very helpful. Thank you very much."
We responded:
"Thank you for your feedback, Georgia! I’m thrilled we were able to offer you better Auto Insurance with excellent customer service. Kaitlin is as good as they come! Looking forward to working with you."
Profile photo of Georgene Ford

Georgene Ford

October 2, 2025

5  out of  5
rating by Georgene Ford
"Great customer service and explanation of coverage."
We responded:
"Thanks for your awesome feedback Georgene! So happy Kaitlin provided excellent customer service while explaining your Auto and Motorcycle coverage with State Farm. Welcome to our office! "
Profile photo of Ronald Andres Gimenez Serrano

Ronald Andres Gimenez Serrano

September 30, 2025

5  out of  5
rating by Ronald Andres Gimenez Serrano
"buena actitud y una excelente servicio al cliente quedé encantado con el servicio de la señorita kaitlin"
We responded:
"¡Gracias por compartir su experiencia! Nos alegra mucho que la actitud y el compromiso de proporcionar un excelente servicio al cliente de Kaitlin le hayan causado una impresión tan positiva. Agradecemos sus palabras tan amables y la oportunidad de servirle. "
Profile photo of Tessa Reeder

Tessa Reeder

September 30, 2025

5  out of  5
rating by Tessa Reeder
"Kaitlin was very helpful and responsive and was able to secure us rates for our house and vehicles that provided better coverage at a lower cost than our previous insurance provider. Glad we were able to work with a local agent!"
We responded:
"Thanks for the great review! Kaitlin did an awesome job making sure you’re covered and saving money. We’re glad to have you with our local State Farm family!"
Profile photo of nicolas nicolai

nicolas nicolai

September 20, 2025

5  out of  5
rating by nicolas nicolai
"10/10 experience. Really went above and beyond to get me insured even out of business hours. Very easy communication and high transparency with policies."
We responded:
"Wow, thank you so much for the kind words! I’m thrilled we could make the process smooth, even outside of regular hours. Transparency and communication are huge for us, so hearing that stood out to you means the world. We’ve got your back anytime!—Autumn & Team Nelson"
Profile photo of Brian Park

Brian Park

September 18, 2025

5  out of  5
rating by Brian Park
"Very kind and professional."
We responded:
"Thank you, Brian! This is our goal when setting up new Auto policies for our customers! "
Profile photo of Brian Park

Brian Park

September 18, 2025

5  out of  5
rating by Brian Park
"Very kind and professional."
We responded:
"Thank you, Brian! This is our goal when setting up new Auto policies for our customers! "
Profile photo of Jana H

Jana H

September 5, 2025

4  out of  5
rating by Jana H
"Everyone in the office is helpful and friendly. It didn't take long for me to switch to new insurance coverage ."
We responded:
"Thanks Jana! So happy to hear that! We love making things simple and stress-free."
Profile photo of Dave Wunderlich

Dave Wunderlich

September 3, 2025

5  out of  5
rating by Dave Wunderlich
"Long story short: I highly recommend Autumn Nelson. If you have policies being managed by an underperforming State Farm Agent like I did, dump him/her like a bad stock and work with the State Farm corporate office to switch to another agent. If you’re fortunate enough to live in the Woodinville/Bothell/Duvall area, that agent should be Autumn Nelson. If you haven’t already, you should read the nearly perfect reviews. We’ve been working with Team Nelson for several years now. Autumn and her team are responsive, helpful and professional. When problems occur, as documented in a few of those reviews, Autumn owns those problems and takes the necessary steps to resolve them. She has her finger on the pulse and takes care of her clients and business."
We responded:
"Wow — thank you so much for sharing such a thoughtful and detailed review! We’re honored you chose to put your trust in Team Nelson. Our goal is always to show up for our clients with responsiveness, care, and accountability, and it means the world to see that reflected back in your experience. We truly appreciate your support and recommendation — it’s a privilege to serve the Woodinville, Bothell, and Duvall communities, and we’re grateful to have you as part of ours. —Autumn & Team Nelson "
Profile photo of Jeff Blankenship

Jeff Blankenship

September 2, 2025

5  out of  5
rating by Jeff Blankenship
"We had a thoroughly pleasant experience"
We responded:
"So happy to hear that, Jeff! Thanks for being an awesome customer. "
Profile photo of Kim Moriyama

Kim Moriyama

August 27, 2025

5  out of  5
rating by Kim Moriyama
"Everyone was very helpful and friendly and this made navigating a very stressful situation easier. Thank you."
We responded:
"We know how stressful these situations can be, and it means a lot to hear that our team was able to make things easier for you. We’re always here to help, and we truly appreciate you taking the time to share your experience."